Disgusting lack of service and service

The service fro Vodacom is shocking. I have been waiting since April 2019 for my fiber connection and now that its been installed, after 18 calls to the Vodacom fiber call center, my Fiber line is completely down.

My fiber connection as installed on the11/10/2019 and I was suppose to have a 10MBPS line but I cannot even reach 4Mbps. I have reported it to Vodacom and with the help of a Vodacom consultant , my line is completely down.

Since I joined Vodacom in April 2019 its been nothing but disappointments, lack of service and a lack of urgency. I want to cancel my connection with Vodacom due to the horrible service and non-existence of my connection but Vodacom refuses to cancel the connection until I pay R 2303.00 for the connection that NEVER worked in the first place. Vodacom cant provide me with a connection and is now preventing me from moving over to another service provider to get connected.

I have tried to speak to Vodacom nicely but they refuse to assist me with coming up with a solution to this. I just want to walk away from Vodacom and sign up elsewhere but the are stopping me from doing so.

What do I have to do to get RID of Vodacom or just to get some help from you??? You have brought me nothing but worries and disappointment and I hope that many potential customers see these reviews and stays far clear from Vodacom.