Disgusting lack of customer service

Item: Vodacom
Rating: 1
Author: Vanessa C

I have been trying to get hold of Vodacom customer care service for over 3 days. None of their chat fields work, you never get response from them. I have a data contract so when using the sim, cannot receive sms's to get relevant information on line.

I need answers to my questions today,

Helpful (0)

Replies (1)

Vodacom's replyOfficial

04 Aug 2020, 14:06

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply04 Aug 2020, 14:06

Official