DISGUSTING *********** SERVICE!

Sick of Vodacoms incompetence! CAUSE OF STRESS!! Overcharged, manipulated into upgrading which I then cancelled said upgrades, get harassed by Ram with some useless voucher Vodacom offer (which they themselves think is a new phone because THEY DONT EVEN KNOW WHATS GOING ON!!) when I specifically told the woman who goes by Felicia (who to date never sent me any correspondence via email which was promised) that I could not take delivery of said useless voucher until end of September, only to be harassed by Ram and then Vodacom while I’m on holiday hundreds of miles away (because Felicia didn’t do her job properly!!) I not only informed her, I informed Ram and Vodacom I could not take delivery as I was AWAY!! But they kept calling, emailing and smsing. Eventually I told Vodacom to CANCEL the whole deal! Just cancel, it is easier. I don’t care for the upgrades as they are more hassle than they are worth. Now this happens!! SMS messages start coming through with confirm upgrades! I tweet Vodacom, I get emails and blah blah so it goes. Low and behold, there is my bill, all three “canceled” upgrades being charged at R 149.99 PER UPGRADE and the irony?? Because I’ve been with a Vodacom for 25 years I received a special DISCOUNT on my upgrades... no mention of said R 149.99 per upgrade!! THIS IS INCOMPETENCE at its finest. But wait, there’s more! No one knows what’s going on! Because in al this I notice my debit order much higher... why? Vodacom for some reason have deemed it okay to BILL ME FOR OUT OF BUNDLE MINUTES on one of my other contracts... allocated 800 minutes a month... never in 4-5 years have I ever gone over, in fact every month there is a carry over (let’s not forget we pay for these bundles EVERY MONTH) but they only carry over two months... let’s not forget that. Vodacom just take away your unused bundles when you don’t use them BUT CHARGE YOU A FORTUNE for out of bundle rates (which I cannot fathom how I managed to use that much) let’s not forget you pay EVERY MONTH for data bundles and minutes but you can only carry them over for two months. BUT ITS OKAY FOE VODACOM TO STILL BILL YOU if you go out of your bundles... now the emails go back and forward and several reference numbers are quoted and my query is being escalated and between this Twitter is asking me (again because they can’t scroll up to look) to authenticate myself and so it goes. I feel I’m the chicken with out a head, but at the end of the day, dear Felicia made me feel like I’m the chosen one with my wonderful discounts on my upgrades and EVERYTHING stays the same... NO IT DIDNT. Because when I got FED up being harassed and stalked whilst on holiday 100s of kms away I told the gentleman from Vodacom to please just CANCEL THE LOT! He said he would do that immediately! The SMS’s arrived and kept coming. Upgrade completed blah blah, SMS’s on my four different numbers!! Annoying is an understatement. I tweet Vodacom and say I canceled blah blah, they tell me to email customer care and retentions, I do so, retentions bounce back... so inform Twitter with no response... and so it goes, it is still going. In the meantime, I am billed almost 1 k more than usual, still trying to get my data bundles back which are now half. When the upgrades were done two-3 years ago, ideas GIFTED 2gB of data each on two of my numbers... now they tell me the one is 1.2 gb and other 1 GB... lies and more lies, I now am fighting for WHAT I HAD BECORE the debacle of an upgrade and over and above that, Janelle from customer care is so confused she is putting a request in for a cancel on my other number which wasn’t due for an upgrade !!! It is laughable! Not to mention unprofessional, *********** and pathetic. All I asked For was for the upgrades to be cancelled, all data, minutes, airtime reinstated etc only to find out they reverted to the original packages prior and CHARGED me for upgrades still reflecting on my bill... all this investigation lead me to the OVER CHARGES on my other number pertaining to OUT OF BUNDLE MINUTES! Sick of incompetence! Sick of being **********. Sick of paying for minutes and data that expire... sick of Vodacoms incompetence! 25 years I have been a customer. 7 staff members all on Vodacom pay as you go! Loyalty doesn’t matter. Vodacom don’t care. They manipulated me into believing I was getting the best deal! And who ever the Felicia person was, not once in the 20 -30 minutes conversations x 2 was any “upgrade fee of R 149.99 mentioned!! What’s more, she was informed I AM NOT PRESENT TO TAKE DELIVERY IF SAID SO CALLED VOUCHER!! I told her to please wait till the end of September!! Only to be harassed by Ram 4 days later!! This drama doesn’t end here, but I think I have waffles on long enough. And VODACOM don’t you dare reply with an AUTOMATED ANSWER!!