Disgusting *********** service - again

<p>I have been experiencing the most astonishing service from Vodacom since December. first i did an online upgrade - what a nightmare!</p> <p>The newest now is that they have billed the full period of my contract to my account in one mont! why would I then sign up for a 2 year contract?</p> <p>My line is blocked due to this - it is not even overdue yet (even though it's an *********** mistake made on their side). This amount of R14k is only due on 1 April, yet they block my account! I have been speaking to numerous customer service agents in the collections, customer service, retentions, technical departments. Maybe legal dept should give me a call as I think they are legally out of line and just *********** to see that you can't bill a full contract at once!!!! It's now 5 days that I have been without a working line! I wonder whether Vodacom will credit me for this time I am a paying customer but can't use the useless service! I even had TEAM LEADERS promising to resolve this in 24 hours - it's been 5 days! Nobody has the courtesy to phone you back as they promise! You are NEVER late in taking incorrect debit orders, but you have time to stuff up accounts. Last month you also took an incorrect debit order - I am still waiting for that refund since 9 February! It's just been a nightmare since you can't have face to face contact with someone but have to rely on poorly trained agents behind a phone. Oh and changing your systyem that you thought will work as it was working in the UK! It's a DIFFERENT country with DIFFERENT needs! Test your systems properly before just going live and disregarding the satisfaction of service from your customers - whom you would have no company if you did not have clients!!!</p>