DISGUSTING *********** SERVICE !!!!!!

REF: ********** ********** 21 FEB2017/ ********** ********** 28TH JULY 2017!!!!!!!!!!! DISGUSTING *********** SERVICE IS THE ONLY WAY TO DESCRIBE IT!!!!!!! I cancelled my vodacom contract last year only to discover that Vodacom was still billing me on the dummy number. The hours we have spent trying to sort this matter out being passed to the retenions department back to the accounts department back to the retensions department- NO BODY TAKES RESPONSIBILITY. I did every thing as instructed by Vodacom, paid the cancellation fee then notified them in writing with all the relevant documentation. I still received a mail saying that all had been sorted out. Only to discover that I will still being billed. WHAT UTTER INCOMPETENCE. We have been back to VODACOM who says the credit has been authorised BUT NOT PAID. I now demand the refund to be paid into my account WITH INTEREST. I will NEVER recommend VODACOM to anybody.