1 reviews | Active since Mar 2017
Disgusting ill service
<p>I wanted to upgrade with Vodacom. I upgraded to data, then after the contract has started I decided to reverse the transaction. I called vodacom on the 09 Jan 2017. Nothing happened until I queried on the 13th Feb 2017. After i made that call I received the sms that said my query has been escalated to a support specialist. Immediately afterwards I received an sms that said the query was closed. The ref no is 1- ********** 37764. No one at Vodacom called to tell me how was it closed. After enquieries I learned that it has been reversed. I did not understand what reversal meant until I saw what I owed Vodacom the end of Feb 2017 for that particular number. I am over charged for something I was not aware of, The second one at Sales I have been helped by Tebogo whose service is dismally disgusting. I wanted to upgrade to a tablet but has never given me a no answer nor a yes answer interms of delivery date. There are no structures in Vodacom to query ill service. The service is so disgusting in that a person will put you on hold and never comes back to you until you get to a rating voice prompt. Can I be assisted with the type of tablet that i wanted to upgrade to and the reversal of the money that vodacom charged me unaware.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
CAn Vodacom please respond
CAn Vodacom please respond
I published my first complaint regarding Vodacom's disgusting ill service on the 13th Mar 2017. The same day they said that their consultant will call me in due course. That is an auto reply ofcourse. Eversince no one called. I published again requesting a response from Vodacom on the 17th Mar 2017. To date Vodacom simply does not care. i am disappointed in them because this is my 16th year with them. They are the only network that I know but I am left with no option but to look for other service providers who have the interest of their customers at heart. Vodacom is stinking rich now, they know that their client base is untouchable even if I leave there will be no impact. Vodacom please 'libambe linga shone'.
I published my first complaint regarding Vodacom's disgusting ill service on the 13th Mar 2017. The same day they said that their consultant will call me in due course. That is an auto reply ofcourse. Eversince no one called. I published again requesting a response from Vodacom on the 17th Mar 2017. To date Vodacom simply does not care. i am disappointed in them because this is my 16th year with them. They are the only network that I know but I am left with no option but to look for other service providers who have the interest of their customers at heart. Vodacom is stinking rich now, they know that their client base is untouchable even if I leave there will be no impact. Vodacom please 'libambe linga shone'.
I published my first complaint regarding Vodacom's disgusting ill service on the 13th Mar 2017. The same day they said that their consultant will call me in due course. That is an auto reply ofcourse. Eversince no one called. I published again requesting a response from Vodacom on the 17th Mar 2017. To date Vodacom simply does not care. i am disappointed in them because this is my 16th year with them. They are the only network that I know but I am left with no option but to look for other service providers who have the interest of their customers at heart. Vodacom is stinking rich now, they know that their client base is untouchable even if I leave there will be no impact. Vodacom please 'libambe linga shone'.
I published my first complaint regarding Vodacom's disgusting ill service on the 13th Mar 2017. The same day they said that their consultant will call me in due course. That is an auto reply ofcourse. Eversince no one called. I published again requesting a response from Vodacom on the 17th Mar 2017. To date Vodacom simply does not care. i am disappointed in them because this is my 16th year with them. They are the only network that I know but I am left with no option but to look for other service providers who have the interest of their customers at heart. Vodacom is stinking rich now, they know that their client base is untouchable even if I leave there will be no impact. Vodacom please 'libambe linga shone'.