Disgusting home internet service and no assistance at customer care

Home internet service at vodacom is terrible and their arrogance about it, is disgusting. Not to mention how data mysteriously goes missing. Don't think you'll get any joy in their customer care line. You will be sent from pillar to post without getting any assistance. Wait! There is a new term "back office" that they keep referring to. Everytime you call they will tell you about the the back office that is suppose to do that never does what it is supposed to do until one of them decided to close the query on the system without resolving it. That is how arrogant these people have become. My fibre was installed 2 weeks ago, it's still not activated because they installed a wrong router. When I phoned to enquired, they just sent a Sim card that does not work on the router they installed, again when enquired about that was told the router will be exchanged in 24hrs. It's 5 days later and the query is closed as resolved on the system even though I'm still sitting with a router and a Sim card that are not working. No internet..... Don't even get me started on other problems that I am having with vodacom.