WB
Waid B

1 reviews | Active since Apr 2024

10 Jul 2025, 15:30

Disgusting. Highly irritated

Would give a -10 for the lies and promises for something so simple . Calling multiple times to be transferred over and over . I have been paying Vodacom 2700 a month and finally it has come to the end of my contract . I spoke to a manger last week who promised the upgrade would be processed but was not and now at the end of this month I must pay additional fees . I will cancel everything if I don’t get the proper help needed cause I have been up to date will all payments .

I was then told by the rewards/ escalation team I would get a call today . Still nothing .

SICK OF BEGGING

0
Replies (1)
Vodacom
Vodacom's reply11 Jul 2025, 08:15
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

Best regards,