Disgusting from Vodacom

<p>What an absolutely appaling service and way to treat a long standing customer.</p> <p> </p> <p>I have been with Vodacom for close on 15yrs and over the last 4 months the only thing they could offer me with my problem was more frustration.</p> <p> </p> <p>4 months ago I recieved a notification informing me of a data account that had exceeded R40 000-00.</p> <p>This is where the arguing began. a couple of weeks later after trying and trying to have someone tell me where the charges came from I recieved a new notification of a data account of over R60 000-00.</p> <p> </p> <p>I tried everything to resolve the situation and spent most of my time on hold whist customer care decided to get their **** together.</p> <p> </p> <p>At the end I was informed that I needed to get my origional contract ( which cleary showed vodacom in the wrong). Fantastic now I will be refunded my discounted amount. WRONG!!!</p> <p>I have been to the Vodacom shop, I have sent mails to customer care. I have called and yet here I am complaining in the minor hope that someone at Vodacom might have the common desency to explain why I had to go through this rigmarole for absolutely nothing.</p> <p> </p> <p>Dont bother contacting their customer care line. VODACOM DOES NOT CARE!</p> <p> </p>