NM
Nonjabulo M

1 reviews | Active since Dec 2017

26 Oct 2021, 10:16

Disgusting Fibre Service from Vodacom

I am really disappointed with the service at Vodacom Fibre. Please have someone contact me for an order cancellation. I ordered my fibre pack over a month ago and I was told it comes with free shipping, free installation and free connectivity for 2 months.

None of these services have been delivered, yet I can see my account is now active. I’m not happy with this, I have called countless times and I’ve been frustrated being referred back and forth because your employees have no information about my order. You are very quick to persuade us to switch to Vodacom Fibre yet you fail to deliver.

I am much happier with my current fibre provider and I will not be dealing with Vodacom's lack of customer care.

Please have the cancellations department contact me and note that I will not be responsible or this account.

0
Replies (1)
Vodacom
Vodacom's reply26 Oct 2021, 10:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team