Disgusting Fibre installtion and connection service!

I have received terrible service from Vodacom. I informed them 3 weeks in advance that I will be relocating and make an appointment to send out a technician from Metro Fibre to reconnect my Fibre. The appointment was for the 1st of September 2025 at 10am and I called vodacom to confirm and the appointment and they said that the technician will be there at 10am. 10am came and went by and no one pitched up. After calling and speaking to several consultants who seemed so uninterested I finally spoke to a consultant who said she can only lodge a ticket. The technician only ended up coming out on the 2nd of September 2025. The main account holder had to go to work because leave was taken for the 1st of September.

Now that the Fibre is connected which was only a 10 minute job I now have to wait 3 whole days before I actually gain access to the internet and I now have to buy data and yet vodacom will still debit me for the entire month after this horrible experience.

I am so frustrated and annoyed with this service. A consultant Poliswa who promised to call me back but she never did. This is such an inconvenience and Vodacom should give me a full refund for this month due to the terrible service and call center agents that sound like they are half asleep.