DISGUSTING, DISHONEST, SHYLOCKS

I have been forced to add 1 star which i do not agree that VODACOM should get a 1 star - - there should be minus stars

I have always used VODACOM as my network coverage - which has not been an issue for years.

After many, many years i receive a call - we are rewarding you for your long time choice of VODACOM being your provider. Because there are numerous complaint about the cost so they will be giving me two cell phones as a reward for this - they will be changing the airtime that i receive without having to change my payment or MY CONTRACT. These was the confirmation. I requested throughout the conversation that there will be no change to my contract and i can cancel my contract in December if i want - sure no problem Question - can we send the phones to the address that we have - pls confirm - so i do and say all in order - phones are delivered - no billing for them on the invoice - all good - two days after the receipt of the phones - sms - Hi, thank you for renewing your vodacom contract......Helloooo what renewal did i confirm to - and thus the calls start - *** -(which by the way is deleted from my list of messages(not by me) all reference to the complaint is no longer on my phone - would love to know how they are allowed access to delete messages)

In the interim i gift the two phones to family members whilst i wait for the outcome regarding the contract renewal that i did not confirm to.

Get a message from the rewards company that vodacom uses (see how vodacom steps back from responsibility) we have your complaint and will revert back to you in 2 days - five days later i call - to be told that they listened to the complaint and it is in my favour. so i state are they reverting my contract back to what it was - no they tell me they cannot and if i do want it reverted they want the phones back - hello - the phones were a gift with confirmed no strings attached.

Low and behold - i insist that i speak to a manager - so he calls me today - he confirms that he listened to the recordings and is informing me that the agent was not truthful in the conversation - the agent did not confirm any of the terms and conditions that state the phones are not a gift but attached to the upgrading of my phone contracts - I ask what is the contract amounts - just to learn that this was changed and not only that - on the one number i get the phone - on the other number the contract has been renewed for a period of 30 months and i am paying for the (drum roll) FREE phone on that number and now i was paying R185 i am now paying R310 for 24 months - the other phone contract was R185.00 as well and now i am paying R209.00 for 30 months - so now they have caught me in a contract for 30 months for over R500 a month - this for the GIFT that was given.

I then said they must reverse - but the manager says that they cannot reverse unless i return the phones that were given and then i can reverse the contract(pls note that this was now regifted which i am entitled to)

But what he can do is give me 3 months credit on my contracts - that is all he can do (see the sly way that this is done - VODACOM steps back from all responsibility on misleading their clients.

So now i have no choice but to accept the 3 months credit and I am still responsible for over R15300 to Vodacom for a GIFT.

Do we believe that VODACOM is going to do anything here - no i do not - based on other complaints - VODACOM does nothing as this is how they obtain their clients - with

DISHONESTY SHREWD TACTICS NO RESPONSIBILITY FOR THEIR ACTIONS BLAME ANOTHER PARTY THEY IN TURN SAY THEY CAN DO NOTHING NO LOYALTY TO THEIR CLIENTS AGENTS THAT ARE DISHONEST (probably cos they work commission basis)

The best is that the manager confirms and states that the agent was dishonest - did not give me the terms and conditions - did not tell me that the contract will change and be increased so you tell me why must i accept this.

VODACOM - i truly hope that you can save your reputation by me and amend my contract without insisting that the phones be returend.

VODACOM - stop giving your integrity to a third party - it never works.

You are a company that i will not do anymore business with and will not promote you at all.

LETS SEE IF I WILL GET ANY FEEDBACK FROM VODACOM - OR ARE THEY JUST TO ***ARD TO CONFIRM THAT THEY ARE SHARKS - CONSUMER ACT SHOULD BE ENFORCED WITH COMPANIES LIKE THIS