Disgusting & Disgraceful Vodacom

I learned earlier in this month that my account is in arrears.

Herewith please see attached proof of payment of every debit order that had gone off my account since January - June 2020, there was sufficient funds available each month, until YOU decided to debit my account in arrears!!!!

I have spoken to NUMEROUS persons regarding this matter and I asked to please explain to me the reason for debiting my account in arrears, I did not get a proper answer, it has been an absolute disgusting experience dealing with Vodacom, your communication is not up to standard at all, I do not receive my statements via email as I have asked, I also requested that a recent statement please be sent to and alternative email address, but I have noticed now that I should not hold my breath for Vodacom to actually do their job properly.

This whole thing that you decided to debit my account in arrears caused huge inconvenience for myself, as I had to make unnecessary phone calls for decisions that you are not able to justify telephonically, and caused unnecessary frustration.

I will not be held for ANY additional charges added to my account, not the reconnection fees as I am up to date with my account. This also resulted in my debit orders not going off since 01.07.2020 as you are trying to debit more than what I have available in my account, which is a ******** offence if you have not informed me of the reason why you are debiting more that my monthly subscription amount of R 339.00pm.

Your staff in your customer care centre is beyond useless and arrogant, they are not interested in hearing you explain the reason for your call or query, which is ridiculous.

Until you can provide me with proof that my account is justifiably in arrears, of which these arrears have not been due to me not paying my account, then I would consider payment.

Please note that should you suspend my services, I will get legal assistance in taking this matter further.

I will be taking this matter to the ombudsman if it is not resolved today.

I have provided proof of every single debit order that has gone off my account for the last 6 months, and still the staff I spoke to this morning is beyond arrogant and useless, no interest in sorting this matter out.