Disgusting device to loyal customers

I am absolutely disgusted by the manner in which vodacom treats loyal customers. On numerous occasions their "bundles" weren't working. When you call customer care from a prepaid number there isn't an option to speak to an agent. So i enter my contract number to get through to an agent. The last issue I had went on for three days without being resolved, and I had to keep calling back. When I tried to call back again, my number was barred from calling as I had made too many calls to the call center. So I was unable to resolve the issue. It's disappointing and disgusting.