MM
Morabane M

1 reviews | Active since Oct 2022

04 Sept 2024, 19:57

Disgusting

I am fed up with Vodacom service. My contract was due at May 2024. I called to cancel since the struggle I had with them through out. I immediately got a confirmation that my contract was canceled. To my surprise I am getting statement every month that there's still contract to be paid. I tried reaching out to vodacom today but it doesn't seem to be willing to consider my quiry instead I am being threatened to get blacklisted. I am just enough with settling for something just for the sake of fear. Noways. Either they sort out this or I will have to go further with my complain until someone hears me. It's bad when you lose the clients while failing to treat with respect.

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Replies (1)
Vodacom
Vodacom's reply05 Sept 2024, 08:15
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team