TK
Tia K

1 reviews | Active since Mar 2017

30 Mar 2017, 10:42

Disgusting cutomer service

<p>I had purchsed a Samsung S6 from Vodacom Around last year , from mid last year i had been experiancing single issues where as the moment i get home .. I CANNOT USE MY PHONE due to poor single There is a total of FOUR people in my house on the same network . i am unable to use the internet , make or recieve calls or even chat properly on social media , i called Vodacom in october last year numrous times for Long periods of time, I spoke to numerous TEAM LEADERS who gave me there words to call back and follow up , i was also transfered by one of the consultants to an internal technical department once instead of a team leader , the list goes on. i am extremtly frustrated and disgusted with the pathetic service .... TO DATE ! 5 MONTHS LATER !! NOTHING HAS BEEN SORTED OUT . i have called countless times CRYING OUT for help! I do not recommend Vodacom anymore , As a customer i have choosen this network regardless of the rediculous airtime and data prices just because the network has been a family favorite for years . I am looking into another network at the moment and will be cutting the service shortly , so would my entire family</p>

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Replies (1)
Vodacom
Vodacom's reply30 Mar 2017, 10:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team