Disgusting Customer Service shown by Vodacom!

On the 7th of Jan I booked my Samsung Note 3 in for repairs with Vodacom in Blue Route Mall. While checking in my phone I went through the standard protocol for phone repairs and told that the phone should be repaired within two weeks. On the 25th of Jan I phoned Vodacom in order to check my job number (as the repair exceeded 2 weeks already) and verify the progress on my phone. On the 26th of Jan I had decided to check on my phone again. I had entered the job number to which I got an error and that the job number does not exist. I had phoned the relevant branch multiple times, at about 4.45, 5.30 and 6.30 (the store closes at 7) to which the phone was not answered once. I checked the receipt received upon giving the phone in order to verify the job number (which had worked the day before) to discover that I was given the wrong receipt for a Blackberry. A call to Vodacom customer care had in fact connected me with someone who is able to answer a phone however he was just as useless and unable to assist me, the best advice I got from Vodacom customer care at 9PM is to just call the shop (around 2 hours after it closed). Currently my phone is MIA and noone will help me!