Disgusting customer service Part 2

I am tired of Vodacom and all i want is cancel my contract. Verna Vodacoms CRM is forcing to keep a contract i dont want. Vodacom after 10 years of loyal custom - i dont want to do business with you. YOU KEEP DEBITTING MY ACCOUNT FOR A PHONE I DONT HAVE, YOU EXPECT ME TO PAY FOR 2 YEARS FOR A PHONE THAT GAVE ME ISSUES SINCE DAY ONE. EVERY PERSON I HAVE SPOKEN HAS ADMITTED FAULT ON BEHALF OF THE COMPANY YET NOTHING IS DONE INCLUDING YOUR INEPT CRM VERNA.PLEASE CANCEL MY CONTRACT - I DONT HAVE THE PHONE - I DONT WANT THE PHONE. YOU THINK BULLY TACTICS WILL ALLOW YOU TO GET AWAY WITH INFRINGING ON PEOPLES RIGHTS.STOP DEBITING MY ACCOUNT. CANCEL THE CONTRACT - KEEP YOUR FAULTY DEVICE AND LETS END THIS BUSINESS RELATIONSHIP PLEASE - I AM BEGGING. BY THE WAY I WILL BE ESCALATING THIS TO ICASA AND THE NCC. THANKS