DE
Dino E
1 reviews | Active since Jan 2024
15 Jan 2024, 14:10
Disgusting Customer Service - Not Refunded
DISGUSTING CUSTOMER SERVICE. No one knows what's happening with regards to their call agents/staff and that stupid bot that is useless!!!!! I WANT MY MONEY BACK!!!!!!!!!! You can't just say my order is cancelled, Not notify me why or when I will get my money back, they have not refunded me!!!!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
15 Jan 2024, 14:19 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Jan 2024, 14:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
DE
Dino E's updateReviewer Update
16 Jan 2024, 10:46Thank you for your response, I will be awaiting the call.
DE
Dino E's update16 Jan 2024, 10:46
Reviewer Update
Thank you for your response, I will be awaiting the call.