Disgusting customer service, no surprise.

I have received the worse customer experience from Vodacom I have ever received from any service provider.

I called through in October 2023 to port my contract number to prepaid as it was on a month to month contract. I spoke to a call centre agent who confirmed it was done.

I then get a mail from Vodacom in November saying a premium for November is now owed. Upon speaking to Cebesile at the call centre on the 16th Nov at 09:51, she apologized profusely and said she will rectify the matter as she did pick up my request in October and that Vodacom did not action accordingly.

I now receive an sms saying I am handed over to attorneys. I call Vodacom. Speak to Aviwe(he does not give me his surname as he says its not allowed by Vodacom) and he confirms he cannot assist and I should speak to someone from collections. He transfers me to Nombulelo Speke(Surname now given strangely enough) and she says she cannot help me as the number was ported to prepaid .

I am at a loss, who resolves this? Who do i speak to?? Does no one at Vodacom know how to efficiently deal with an issue like this?? Its no surprise at the comments made my consumers regarding Vodacom customer service if a simple issue like this cannot be resolved.