Disgusting customer service from Vodacom and Metro fibre

I am beyond disgusted with the customer service(or lack of) that I have received with vodacom. In August, I app**** for fibre relocation and even after the 30 day period was done, my fibre was still not relocated. On Thursday, 7th Oct, the finally came to install my fibre at my new place and finished on Friday morning. I was told it'd take 24hrs for my fibre to be active and feedback would be sent to metro fibre & vodacom to activate my fibre. Monday, 11th Oct, I called vodacom fibre customer care and was told I was supposed to call them myself for the activation request. They put in a request at 07:30 and said it'd be fine within 24hrs. This morning around 08:30 I called again and got told there's a configuration issue that's not sorted and Yolanda(middle-person between vodacom and metro fibre) would give feedback on this. Just spoke to the consultant now again and he's emailed Yolanda again but still got no feedback. I was told I'd get feedback by 12:00 today and now it's 2 hours after and my fibre is still not active. I work from home and need fibre to work. My job is on the line. I've been speaking to different consultants and been getting no help. I'm paying for a service I can't use! I'm about to lose my job because of this!