Disgusting customer service from Vodacom

Disgusting and unfair service I upgraded my contract on the 11th July 2026 with a Redmi 15 phone. It was malfunctioning from day one. I took it back on the 25 July, the consultant cleared unwanted apps on the phone. Meanwhile the phone was still under warranty, i was not informed that it could be replaced at that time. The phone was still brand new and malfunctioning. I took it back on the 4th if August 2026. I was informed they are waiting for parts but couldn’t tell me when they would receive them. It’s the 20th August and I am still without a phone. And Vodacom is not informing. Disgusting client service. Stay away from Redmi 15 phones.