NG
Natasha G

1 reviews | Active since Apr 2019

02 Jul 2020, 21:55

DISGUSTING CUSTOMER SERVICE

VODACOM : Another 24hrs has passed without any update on when I will be getting service - day 11 after the committed date. All I get is "we will look into it and get back to you" or "your status has been updated - call ***" VODACOM - you are chasing away customers - making them fuming MAD. I AM NOW FORCED TO LOOK ELSEWHERE FOR SERVICE. UPDATE YOUR CUSTOMER!! We have NO INTERNET thanks to VODACOM You politely ask to have this conversation using "INBOX" but then continue to ignore your customer.

0
Replies (1)
Vodacom
Vodacom's reply03 Jul 2020, 07:08
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team