Disgusting customer service

I have a Vodafone pocket router which started gicing me problems so I booked it in at Vodacom Centurion February 4 2022 and advised them that I am leaving for Durban February 6 2022 so can they send the device to Vodacom Repairs Umhlanga which they agreed on doing.

February 14 I call Vodacom Repairs Umhlanga querying about the decice and the consultant atates I can come fetch it. I then ask their operating times during the week amd she says it's 9am to 6pm.

16 February 2022 I went to the store at 5pm and found the door locked but the security gate locked so I waited a few minutes in hopes of a consuptant appearing which did not happen.

February 18 2022 I call again in the morning to atate I need my device and that I came to the branch but found the door locked but securty gate open. The consultant apologized for that and then advised they close at 6pm and I should come fetch my device.

February 18 2022 at 5pm I was outside their offices once again, nobody was in sight and when I call nobody answers the phone and sadly there is no bell to ring so I waited because I knew someone would have to come lock up.

At 17h45 a consultant comes out and says they are closed they closed at 5pm and refuses to open for me instead speaks to ke through the glass. I explain to him that I've called twice and have been advised they close at 6pm then ask him if they close at 5 then why is he still here and the store has not been locked up which he did not answer nor open to assist me.

I'm truly disgusted by the customer service and utter lazyness of Vodacom employees who refuse to assist nor operate until closing time.