Disgusting Customer Service Delivery

After nearly 20 years, Vodacom lost me as a customer today. I went to your Eastgate branch and wanted to convert from prepaid to contract. As a qualified financial professional I needed a solution since I spend a lot of time on the phone with clients. Neither your in-store staff nor the telephonic consultant was able to follow through to get it approved. The telephonic consultant was arrogant and unwilling to help me. Clearly you don't want me as a customer!