Disgusting Customer Service!

The worst customers service I have ever received in my entire life from Vodacom shop Mall of Africa! I have been with Vodacom for more than 10 years, my contact is ending this month and I went into the store to upgrade and get my son an Xbox for his birthday on the 8th of April (last week) I went to the store on the 31st of March and Tebogo, took my details and assured me that he will order this for me and that I will get it before Saturday(my son’s birthday) I kept on calling the store everyday to find out if there was any progress and no one knew anything about an Xbox order. I called again today and spoke to supposedly a manager Moeketsi, the guy was RUDE! Unprofessional! Belittling! And with no solution whatsoever to my enquiry! He chastised me and my husband like 2 year olds!!! I’m not angry but VERY UPSET by this!!! I don’t think I will EVER EVER take up anything with Vodacom ever again!!! *********** stuff with the most horrible attitude!!!!