Disgusting customer service

On the 4th of August I app**** for the relocation of my Vuma line to a new address I moved to. I sent my POA to a lady by the name of Shanan and she acknowledged receiving the document. I have moved and 7 days later Im still not connected. Ive been calling Vodacom everyday to check what is happening. I keep talking to different people who spins a lot of stories and do nothing about my problem. To my shock today, I learnt that no ticket has been opened for my installation and they don't even have my POA. Ive been made a fool by the Vodacom consultants and was being sent from pillar to post knowing very well nothing is being done to assist me. Im highly disappointed and disgusted by Vodacom and their non existent customer service. They were quick to make me pay for my old line that I have told them already that I have relocated. If you looking for WiFi please try other companies that take their clients seriously.