Disgusting customer service & bad manners-VODACOM

I handed my cellphone in at the Greenstone Mall Vodacom store (L093) to be repaired as the screen had been smashed. When arriving I was told to deal with Jan Ledwaba. This man was extermely unhelpful & rude to me throughout the entire process of completing paperwork in order to have my repair done. If that experience was not bad enough I then was contacted to say my phone was now ready & repaired (2 weeks later) & when I arrived to collect the phone was still in the exact same state that I handed it in. I was given 2 different reasons as to why it had not been repaired. Both totally unacceptable. When I complained the lady helping me went into the back office & returned to say that they would replace the broken phone with a new phone as I was insured. I was told to return today to collect the new phone. I called ahead & was told by a VERY RUDE Jan that there was no new phone for me. When I tried to explain myself he starting interrupting me. I screamed at him & asked for a manager. I then spoke with Marcus (2nd in charge because the manager was not there). He gave me yet another story. So now I am without a repaired phone & have been promised a new phone but they don't know when !!