UU
Ursula U

1 reviews | Active since Feb 2019

11 Feb 2019, 09:15

Disgusting customer service and theft !

Vodacom , vodacom, vodacom. I was really hoping it wouldn't come to this , but after almost 3 months of fighting with you and still no feedback, I just couldn't help myself.

Seems I am not the only one who has had countless problems with your lack of and disgusting customer service. Your customer service is disgusting ! For someone who has been a loyal customer of yours since 2003 , its absolutely shocking that after 3 months you have still not provided feedback with regards to my endless emails and queries. On top of that , you still owe money that you have kept deducting from my account each month- I think that's called theft.

Shocking service. I highly doubt I'll be keeping my Vodacom number after all this.

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Replies (1)
Vodacom
Vodacom's reply11 Feb 2019, 11:00
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team