Disgusting Customer "Service" and Absolute Lack of Reason

On the 5th of October, I sent the following email to Vodacom's early cancellations email address; right after spending 35 minutes on the phone trying to reason with the staff. To date, I have not heard a single word in reply; other than the automated response saying they've received my email:

"Good morning. I'm trying to cancel my data Sim-only contract on 064 *** ***X because I have moved to Denmark and I can't use the data.

When I opened the contract, I opted for a Sim-only and I bought my own router cash. Later, Vodacom phoned me saying that I was paying the same amount as I would be if I had taken a router, so they sent me the "free" router.

This new router is worth R1099 if I were to buy it cash, brand new. Now, when calling cancellations (2 different employees), they are trying to charge me an early cancellation "penalty" of R7 837,49 - the balance of the contract's data billing for the next 20 months - (apparently Vodacom's call to offer me the "free" router apparently started my contract all over again). See attached quotation.

I have a few issues with this: - while I understand that the policy is different for contracts that include handsets; this contract doesn't. You'll see on the quotation that the amount under "equipment/device" is R0.00. Therefore, since this is, as far as I was ever concerned, and in all practical sense, a SIM-only contract, the SIM-only penalty of 1 month's worth of the subscription charge should apply. - I am not going to be able to use the data where I am now, so paying up-front for a service that I will neither be using, nor will Vodacom be providing it, makes absolutely no sense (hence the clause above charging only 1 month for SIM-only contracts). - even if you say that it's because a device is included; the remaining balance on this "free" device at a retail value of R1099 for a remaining 20 out of 24 months, would be only R915 remaining. I would understand paying this balance, which would be reasonable, plus the 1-month data subscription penalty.

To pay over R7800 to cancel a service-only contract on the basis of a device that was offered for free and is only worth a fraction of that, is ludicrous. I don't see how this can possibly be justified.

Kindly advise how you can help me resolve this ASAP.

Kind regards Daniel ******X 072 *** ***X"