Disgusting Customer Service

I was called by one of the agents in the upgrades department. That lady was VERY rude!!! What the f**!!!!

She introduced herself and advised why she was calling (for me to upgrade my contract). After she sold me this great deal, I politely told her that I was not interested. I could've done what most people do and ignore the call but I took it.

Her response to me declining her offer: "So I explained everything for nothing"

Imagine!!!

I had to hang up because I've been a loyal Vodacom customer for many years and didn't deserve such nonsense. I unfortunately did not get the ladies name but hopefully the notes are on your system for this to be addressed with the agent.

An apology would be appreciated