LJ
Lee J

1 reviews | Active since Aug 2022

21 Oct 2025, 21:01

DISGUSTING CUSTOMER SERVICE!!!!

ABSOLUTELY DISGUSTING SERVICE!!! I thought Telkom was bad but Vodacom is the pits!!! The customer service is non existent, the consultants have no idea what they are doing. The team leaders make promises to help but never do, they can't even keep the promise of a simple call back. They give your details to other sales companies who *****ulently upsell you. My query has been going on for more than 2 weeks and only today did they actually start investigating(supposedly). I will never take another contract with Vodacom. I cannot wait to be done with this contract. I would give 0 stars if possible as I know this review will not even bother them. They could care less, DO NOT, I REPEAT DO NOT DO BUSINESS WITH VODACOM you will regret it.

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Replies (1)
Vodacom
Vodacom's reply22 Oct 2025, 08:54
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team