DD
Dirk D

1 reviews | Active since Dec 2015

21 Jan 2016, 09:09

Disgusting customer service

Since the 30 December 2015 my company phone has been blocked. After numerous complaints to Hello Peter not once has Vodacom head office contacted me. I had to sit patiently making numerous phone calls trying to explain everything to them. Finally I get a result but then their local dealer in Mthatha reports me as a frauster.<br> They sent one of their employers with 2 police officers to demand I bring back a phone that they have no record of me signing for, tell me that due to untrained staff being a new shop they made a mistake apparently giving me a new phone. As Vodacom hasn't had the decency to follow up on my complaints I will have to persue the legal way and demand that they reimburse my company 10 years of ******** debits for a contract they state does not belong to me as per their local agent. Please can you send me contact details for the Consumer Protection Act.If this is how Vodacom conduct business and how their dealers operate people need to be made aware of this. By their local dealer here threatening further action, which many people here know how they operate understand fully what is meant - for the record

0
Replies (1)
Vodacom
Vodacom's reply21 Jan 2016, 12:56
Official
Hello Transkei Yamaha,

Thank you making us aware of this issue.

A consultant will make contact with you in due course to assist with your query.

Regards
MK
Consumer Website Team