RD
Robin D

1 reviews | Active since Feb 2022

01 Feb 2022, 08:33

Disgusting Customer Service

I have been struggling with their call center and online department for almost two months now. And when everything finally gets sorted out, they send me a quote with the incorrect address on it, I call in and give them the correct one and they assure me that the delivery will go out to the new address. Lo and behold, they finally ship the parcel and the delivery address is still incorrect. After 2 months and countless phone calls, they can't even update a delivery address. And to add insult to injury I have called them so much that their call center has now blocked my number. So you can bet that this is the last time I will deal with Vodacom on any level for any of their products.

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Replies (1)
Vodacom
Vodacom's reply01 Feb 2022, 09:08
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team