Disgusting Customer Service

I am disappointed at the service received at Vodacom Lenasia Signet Terrace, I took my phone in for repairs on the 07/05/2019, after calling and visiting the store a number of times thereafter, on the 23/05/2019, I was advised insurance claim did not go through, on the 24/05/2019, I received a sms stating insurance was processed and a access fee due, I am livid at how long it is taken, I now I am expected to pay access fee now, after I had to make an enquirer about everything, I had to waste my time and airtime..I was promised feedback but to date have not heard anything, I am now frustrated and angry, something has to be done, If not I want to end both contract and Insurance