Disgusting customer service

August last year I was recommended by Vodacom to upgrade my plan for better benefits and ultimately less cost. Once this was completed, my account was debited with 2 months' charges for the higher plan - essentially more than double what I had been paying previously.

No one at a physical store could help fix the issue. No one in the call center could help me fix the issue. So I refused to pay my installment until someone could fix the problem. I have had numerous calls from their credit division but still no resolution.

Now my account has been handed over to a credit listing company with no word from Vodacom.

This is a perfect example of a megacorporates's systems not working and a simple refusal to by them to acknowledge this problem. The Vodacom employees I spoke to are robotic and cannot think outside of the script they are fed.

If anyone can advise I will appreciate