DISGUSTING CUSTOMER SERVICE

This was the 3rd time I’ve booked my contract phone (Samsung J5 Prime SM-G570FZDAXFV) in for repairs for the SAME ISSUE! The 3rd time around (28/04/2018), I requested a new phone - NO JOY! JOB numbers were # ********** 5 # ********** 3 # ********** 9 I collected the phone today (09/05/2018) from Vodacom shop Key West, Krugersdorp. The phone was once again sent to the Fourways Repair centre and the feedback was pathetic. The letter of result (wrapped around the phone) was torn. The ENGINEER REPORT states: PCB REPLACED MECHANICAL PARTS REPLACEMENT - but the phone is in exactly the same state as per previous!

THE WORST PART - after the 3rd “repair” there are text messages on the phone where someone else’s SIM was inserted and the phone was used for various outbound & inbound phone calls according to the phone’s registry for Monday, May the 7th, 2 days before collection... is this how you repair your customers’ phones? Is this the kind of service you render to your customers?

I took screen dumps of everything and want to refer this matter to Consumer Complaints SA, for Vodacom is not coming to the party... According to an in-store assistant, a customer must contact Mr. Dumi at the Fourways Repair center while a phone is in for repairs - what good is that if customers are not informed beforehand? Isn’t Vodacom responsible for keeping its customers in the loop?

THIS IS UNACCEPTABLE!