Disgusting customer service

<p>I had the worst customer service from Vodacom. On their website, I managed to process 2 upgrade requests for same number with neither being saved. On calling the call centre, the consultant advised and confirmed that the previous two requests I did are not reflecting on system and she captured all my info and at the end she told me she is getting errors. She requested my delivery address and contact details as she would capture the request and call back to confirm. She never called back. I called the call centre again and found the worst customer service consultant ever. Who was not willing to listen to me, was annoyed by my anger and not ready to address that. She requested my number 4 times and had to ask her to take paper and pen to jot it down because I wont give her again. She made irritating sighs insinuating that I shouldnt complain but rather follow her orders. In all that ordeal - she told me she is having problems do I mind holding on or can she take my details to call me back. All hell broke lose there ...... I dropped the line. She called back and apologised for the line cutting. I told her it didnt I dropped the line, she wished me a good day further and dropped the line. There are do's and donts when on customer service and I received a lot of donts in this upgrade initiative. She asked me to go to the shop and I told her that will be inconvenience to me and at shop there are costs involved. I am thinking of cancelling this contract and all others I have with vodacom.</p>