AM
Adele M

1 reviews | Active since Sept 2016

20 Sept 2016, 11:19

disgusting customer service

<p>I took out a contract in June and in a space of two months the phone has been booked in more than 3 times. i am so fed up with vodacom, i am paying every single month for a phone that i dont even have. currently it is sitting in repairs for over 2 weeks, the last time over a month and only for the phone to come back not working. vodacom has been promising to sort out this issue but uptill today i am without a phone. i can cry the way i am so frustrated, never again will i ever do business with vodacom. i want to cancel this contract with immediate effect, i am tired of your'ls lies!! pathethic customer service, vodacom refuses to issue me with a new device, but they never forget to debit my account every month for a phone sitting in repairs. i demand for this contract to be cancel now!</p>

0
Replies (2)
Vodacom
Vodacom's reply20 Sept 2016, 11:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

AM
Adele M's update24 Feb 2018, 18:25
Reviewer Update
I really was never assisted. The consultant Rashida said she would credit my account for all the months that I got trouble from Vodacom... Which never happened... I am still waiting till today!