Disgusting Customer service

<p>I have been a customer of Vodacom's for years and have never received such disgusting customer service. I have recurring data bundles on my line and every month before I go out of bundle I receive an sms letting me know so that I can purchase a new bundle. Last month they just decided not to do this anymore, and I was also informed by one of the customer care agents that they had been charging me for a 2Gb bundle but I only had a 1Gb bundle. I asked the agent to please fix it and this is when the trouble all started. I have now racked up R1600 in data charges for last month without realising it because I thought the agent had fixed the bundle issue and as I did not receive the sms I thought everything was okay. Now my line keeps on getting softlocked because my credit limit has been reached. I am still in bundle for all my usage this month and I can't use my phone. I am so disgusted by this level of non service by this 'service provider'. I called customer care and asked the lady to log a complaint for me and she refused. I have requested a cancellation quote and they have not sent it through. Tomorrow I am going straight to the nearest store and cancelling this contract.</p>