MJvV
Mario Jansen van Vuuren
1 reviews | Active since Jul 2013
13 Apr 2021, 16:29
Disgusting customer service
I'm shocked at the harassment we've received regarding my mom's account since she's died. My dad paid the amount months ago (while dealing with the grief) and even asked to change it to a pre-paid account and we're still receiving messages 5 MONTHS later!
Disgusting!
He's been into the store to try and organise the same thing and nothing has changed!
This is precisely why I left vodacom. You try and do something like changing your account and you spend several months dealing with lost documentation or even having the transaction not even being recorded.
You're not even a telecoms company, you're a black hole of customer complaints and requests!
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
13 Apr 2021, 21:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Apr 2021, 21:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
13 Apr 2021, 21:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Apr 2021, 21:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MJvV
Mario Jansen van Vuuren's updateReviewer Update
19 Apr 2021, 07:32"Kindly email the death certificate and deceased I.D. Copy to *** in order for them to assist further."
Hi, my dad has done this SEVERAL times. Every time he does, nothing changes. Every month since my mom's death, he's tried to cancel several times and then he got told that you can't change the account while it's in arrears, so he has to pay! It's been FIVE MONTHS now!
Also, we got called AGAIN this weekend about a contract you guys have with a deceased person insisting that we pay! Now, my dad is going into the store today to pay and has already emailed the person he was on the call with.
I honestly cannot believe that we've had to pay for a contract that you have with a deceased person just so that we can cancel the contract or change it to prepaid.
Like I said in the original post: Disgusting customer service.
Hi, my dad has done this SEVERAL times. Every time he does, nothing changes. Every month since my mom's death, he's tried to cancel several times and then he got told that you can't change the account while it's in arrears, so he has to pay! It's been FIVE MONTHS now!
Also, we got called AGAIN this weekend about a contract you guys have with a deceased person insisting that we pay! Now, my dad is going into the store today to pay and has already emailed the person he was on the call with.
I honestly cannot believe that we've had to pay for a contract that you have with a deceased person just so that we can cancel the contract or change it to prepaid.
Like I said in the original post: Disgusting customer service.
MJvV
Mario Jansen van Vuuren's update19 Apr 2021, 07:32
Reviewer Update
"Kindly email the death certificate and deceased I.D. Copy to *** in order for them to assist further."
Hi, my dad has done this SEVERAL times. Every time he does, nothing changes. Every month since my mom's death, he's tried to cancel several times and then he got told that you can't change the account while it's in arrears, so he has to pay! It's been FIVE MONTHS now!
Also, we got called AGAIN this weekend about a contract you guys have with a deceased person insisting that we pay! Now, my dad is going into the store today to pay and has already emailed the person he was on the call with.
I honestly cannot believe that we've had to pay for a contract that you have with a deceased person just so that we can cancel the contract or change it to prepaid.
Like I said in the original post: Disgusting customer service.
Hi, my dad has done this SEVERAL times. Every time he does, nothing changes. Every month since my mom's death, he's tried to cancel several times and then he got told that you can't change the account while it's in arrears, so he has to pay! It's been FIVE MONTHS now!
Also, we got called AGAIN this weekend about a contract you guys have with a deceased person insisting that we pay! Now, my dad is going into the store today to pay and has already emailed the person he was on the call with.
I honestly cannot believe that we've had to pay for a contract that you have with a deceased person just so that we can cancel the contract or change it to prepaid.
Like I said in the original post: Disgusting customer service.
MJvV
Mario Jansen van Vuuren's updateReviewer Update
13 Aug 2021, 12:38This has still not been sorted out. We've just received ANOTHER final notice to pay my mom's account. She is dead. She hasn't used the account since she died in December. We've sent all the documentation numerous times and, after 9 months, it's still not sorted out.
MJvV
Mario Jansen van Vuuren's update13 Aug 2021, 12:38
Reviewer Update
This has still not been sorted out. We've just received ANOTHER final notice to pay my mom's account. She is dead. She hasn't used the account since she died in December. We've sent all the documentation numerous times and, after 9 months, it's still not sorted out.
MJvV
Mario Jansen van Vuuren's updateReviewer Update
18 Oct 2021, 13:29We are still being contacted about my deceased mom's account - THIS NEEDS TO BE SORTED OUT:
https://tinyurl.com/2bz4yfzp
https://tinyurl.com/2bz4yfzp
MJvV
Mario Jansen van Vuuren's update18 Oct 2021, 13:29
Reviewer Update
We are still being contacted about my deceased mom's account - THIS NEEDS TO BE SORTED OUT:
https://tinyurl.com/2bz4yfzp
https://tinyurl.com/2bz4yfzp