Disgusting customer service

Dear Vodacom Team,

I'm writing to express my disappointment with the service I've received. My fiber has been down since Thursday, and despite promises to resolve the issue by Saturday, the problem persists. The customer service team has been unhelpful and inconsistent in their communication.

Furthermore, I've experienced issues with payment discrepancies with my Vodapay App, it does not pull through all my contracts. I've requested statements still nothing. I'm also concerned about the ease of disconnection due to minor payment errors of incorrect smouts on vadopau app.

I hope you can address these issues promptly and improve your service delivery.

Sincerely, Yasheen