Disgusting "customer care" at Vodacom

<p>I am deeply disappointed in the lack of service, s**** and ability that Vodacom shows both telephonically and at the branch.</p> <p>My phone that is an iPhone 5S has been swallowing up all my data within a matter of seconds after loading this, even though my phone is connected to my home wifi. When I noticed this I called the customer care number (082 111) around 16h15 on the 30th September and spoke with a gentlemen who tried to help me. He looked into the data usage and he also could not understand why my data was being depleted seconds after purchasing, so he suggested I close everything on my phone, which after doing all my data still finished and my safari tab is completely gone. He then called the Cresta branch around 17h35 and suggested I immediately see a technician there before my midnight top up on my contract so that the data after top up also does not mysteriously disappear.</p> <p>I arrived at the Vodacom store around 18h00 (they close at 19h00), the technician I met with was absolutely useless and truly uninterested in helping me, he did not wear a badge with his name, but I am sure with the time I provided you are able to know who the technician was. What I found more shocking was that he did not hide the fact that he was not qualified to be in that role, he asked me technical questions which I would imagine a technician should know. <br />After him faffing for about 15 minutes, he said he thinks we should back up the phone but he leaves at 19h00 so he cannot do it then, and I must come through the next day at my additional expense.</p> <p>However I called the vodacom help line again, giving them the benefit of the doubt hoping to be helped.</p> <p>This time I called from another number as my phone was off, the number was ********** . The person who helped us transferred us to another person to discuss the data usage. This person however insisted that I had used the internet and that is why my data that I had purchased was finished within seconds, so I pointed out to her that at the time that she says I was on the internet browsing sites as per her system records, I was in fact at the cresta vodacom shop, and camera footage can prove that I was not on my phone, and in fact the technician was looking at my settings as the phone completely lost the Safari tab which is the internet tab. So please tell me how either of us browsed the internet when the safari tab was lost, this proves that your system is completely flawed. <br />She then began to talk over me and louder until eventually, we asked to speak to a manager as she had become rude and unhelpful, she then stated that there are no managers who we could speak with, and immediately stopped speaking, placed me on hold while I was still talking then ultimately ended the call.</p> <p>I am disgusted at this behaviour, and more so as the problem is not fixed. There is clearly an issue with Vodacom data usage and there doesn't seem to be anyone who can help. I have lost so so much data and airtime as a result of this and had to endure inefficient people along the way.</p> <p>How can this be the calibre of people employed in customer care when they in fact heighten your anxiety and frustration.</p> <p>What is Vodacom going to do to rectify the problem with my phone, and how will you deal with your *********** staff?</p>