Disgusting customer care

Disgusting service from #vodacom. <br> <br> Additional R3960.84 taken off my account on 1 July 2015.<br> <br> Logged complaint on 2 July 2015 - no resolve <br> <br> Logged complaint again on 17 July 2015 <br> <br> Response on 20 July 2015 - finally going to refund my money. Only part due to this months account (which is only due and payable on 1 August 2015 but is being withheld anyway).<br> <br> No money or feedback received.<br> <br> Logged call on 29 July 2015 to obtain feedback. Get passed to 3 different consultants with only feedback being that money will be refunded on 3 August 2015. This has taken a month!<br> <br> Disgusting!!!! Time to look at your competition because despite 5 contracts and more than a decade with Vodacom, this is how customers are treated.