SD
Sello D

1 reviews | Active since Apr 2020

20 Apr 2020, 14:09

Disgusting company ,*********** consultant and ****** expensive network in SA....... Unrecommemtable

I joined one of your simcard data contract earlier november 2019 and apparently the consultant didnt tell me that if i take the contract i will have to change a number and network. Immediately after i receive the simcard from the courier same day, i noticed that i have to change a number, immediately that time i phoned the customer care to cancel the contract and they did cancel it. Even though the consultant advised me to call again after 10 days to be sure if its really cancelled, which i did and truly it was cancelled! Now im getting the THREATENING CALLS FROM VODACOM, TELLING ME DAT I HAVE TO PAY R188 because the debit order was already activated for that month.AND THEY NOW THRETENING ME TO TO TAKE ME TO THEIR LAWYERS IF I DONT OAY THAT R188. The funny part i explain to their consultants that the person who was assisting me about the contract didnt explain that my number is gonna change, and i will have to use VODACOM. Which i dont want to change my number. Ive been sending Emails to customer care with no luck. THANXS TO VODACOM IM TAKING A MATTER TO MY LAWYER AND I WILL NOT RECOMMEND VODACOM TO ANYONE EVEN A FLY!

0
Replies (2)
Vodacom
Vodacom's reply20 Apr 2020, 15:55
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
SD
Sello D's update20 Apr 2020, 17:18
Reviewer Update
Excellent service from a guy called DEAN(i dont know if i did spell the name correctly). He assisted me very professionally, he told me that he is gonna sort out the matter as soon as possible. Im giving Him 100% exellence in his job.