Disgusting Client Service

<p>I was contacted by Vodacom approx 4 weeks ago in regards to a Wifi Router package for R199. I advised them that I will accept the deal and I told them that they can not deliver the package before 16h30 in the evenings as I am on the road constantly. I also told them to ensure that they call me on my number ********** 407 before delivery. After 4 weeks of waiting no package was delivered to myself. I contacted Vodacom today to enquire about the situation and was advised that the package was returned to them as they are unable to get hold of me or to find someone at home during the day. Deal has now been cancelled and I have to reapply. When I started asking question both ladies I spoke to decided to just drop the phone in my ear. Much easier to cut a customer off than to answer difficult questions. They are also quick to tell me to make arrangements with RAM for delivery arrangements. My point is they are sending the Item for delivery I have given Vodacom clear instructions in regards to delivery that they are suppose to relay to their courier company. After sales and customer care services does not exist in Vodacom. Maybe they think they are to important to communicate with someone like me that has three contracts with them. Seriously disgusting service... Would like to see if I receive any feedback..</p>