Disgusting by Vodacom and Ashley Payle!!!!

Wow. So here we go again. Round I don’t know what.

This company has now wrongfully cut off my line for the SECOND time, despite a clear, recorded phone agreement that I confirmed THREE separate times to avoid exactly this kind of incompetence.

On a recorded call with Ashley Payle, he requested that an amount of R939.28 be paid by the end of August 2025. I told him — clearly — that I could only pay on 15 September. He accepted this without hesitation.

During that same call, I asked him three times (because I no longer trust this company’s ability to get anything right):

“After payment, will this be fully sorted and I won’t need to do anything further?”

His answer — every single time — was YES. He explicitly stated that he would handle it on his side and ensure the account was settled and resolved.

This was necessary because I had ALREADY OVERPAID previously due to THEIR FIRST MAJOR ADMINISTRATIVE FAILURE, which they admitted to. That alone should have been the end of this saga.

Instead, here we are again.

Despite: • A recorded agreement • Acceptance of the 15 September payment date • Repeated confirmation that I would not need to do anything further

My line has now been cut off again, with no communication, no warning, and no explanation.

This is no longer a mistake. This is gross administrative incompetence. Either: • Your systems are completely broken, or • Your agents’ promises mean absolutely nothing

Both options are unacceptable.

I will NOT be paying another cent and I want the following! 1. My line is immediately reinstated 2. The recorded call is released 3. The agreement your agent confirmed THREE TIMES is honoured

Customers should be warned: Even recorded confirmations from this company are worthless.

Sort this out — properly — because this is now a documented pattern of failure.

Why the hell you cut my line again, my contract was finished in MARCH 2026.

DO NOT TRUST THIS COMPANY WITH ANYTHING!