PR
Paul R

1 reviews | Active since Jan 2015

28 Mar 2015, 11:36

Disgusting Breach Of Contract

Been with VODACOM for over ten years as a contract client, when my last upgrade was due I was going to cancel but decided to stay on even tough I almost never have network.<br> Now they send a casual sms stating rates will increase from 1 May, this can not happen Vodacom. We have signed a 24month contract on that specific contract (TopUp315) at the rate as I have been paying.<br> I will not be paying this increase and should the amount be debited from my account that will constitute theft and ***** with breach of contract.<br> Be assured I will be taking this matter further as you do not offer the possibility of even cancelling the contract because I will have to pay for that as well which is over ridiculous.<br> If this matter continues you will leave you clients (not customers as we are not treated as such) no other choice but to move to the competitors and/or take this matter to the legal side of things.<br> <br> Utterly disgusted after 10 years to now think you want to be so ********* to try and implement this \price increase"on contract that are signed for 24 months.<br> <br> I urge everyone not to make use of Vodacom."""

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Replies (1)
Vodacom
Vodacom's reply30 Mar 2015, 16:17
Official
Hello PaulJRoux,

We are currently investigating this matter and will update you regarding this.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites