TB
Tanya B

1 reviews | Active since Mar 2015

09 Sept 2017, 20:41

Disgusting behaviour of consutants

Absolutely disgusting behaviour at Brooklyn Mall Vodacom. Went to buy data at 16:45 only to have the door slammed in my face even though closing is advertised as 17:00? Enquired why they had closed but consultant turned around and walked away without offering an explanation as did the next consultant who I managed to summons to the door after standing there for more than 5 minutes. They then sat laughing at me. The third consultant to saunter past told me that they had already cashed up, yet there were still a few customers inside who were still to pay. When I mentioned this, the consultant reacted aggressively and said that they close early "because of ******ies" and refused to give me her name when I said I'd be coming back tomorrow to verify her statement. Unacceptable to be treated like this manner. Considering that I have been a customer for the past 20 years I will return tomorrow to follow this up. Despicable behaviour! Shame on you Vodacom!!

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Replies (2)
Vodacom
Vodacom's reply10 Sept 2017, 06:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Sept 2017, 13:40
Official

Good Day Tanya,

Thank you for taking the time to voice your concern.

Following our telephonic conversation, this matter was addressed.

Regards

RO