Disgusting behaviour by customer care agent

I purchased a phone at Pep Sandridge. I was asked for my ID to rica the SIM card that came with the phone. This number is meant to be utilised for my company however it came to my attention that the number is reflecting as Gogo ka Tshepo on true caller. I called the vodacom call centre and was told they can’t assist. I must go back to Pep. I did that -the staff at Pep then told me I must call Vodacom as they allocate numbers. Pep is just a reseller of the sim. At this point I was annoyed as no one is giving me a solution. The staff at Pep then called Vodacom customer care and this is when I realised how unphased and non-chalant the agents at Vodacom treat customers. The agent who refused to give me her surname said her name is Thokozile and her team leader is Thandeka was so rude. She was so rude as she blatantly told myself and the Pep staff that she doesn’t see anything prepaid related and that I must go to a Vodacom store. The Pep staff were so shocked that someone who works with SIM card can tell us that prepaid customers are not protected in any way. This is how ****s take place. She further stated that she doesn’t work for true caller and because the sim is not contract she can’t see anything. She was not helpful even when the pep staff asked what the solution is. Instead she asked me some stupid security questions and stated that because I answered them correctly I am the only user of the SIM card. She couldn’t verify if this number was in use by someone else before me and or was rewashed and brought back into the system to be given to someone else. She couldn’t even confirm my date of birth to atleast appease me or confirm that the sim is rica’d/registered to me. I am so livid by that call with her that I am currently looking at cancelling three of my current contracts with Vodacom. The agent doesn’t treat customers with respect, she doesn’t know how to do her job instead she seemed like she was doing me a favour by answering the call. There are so many unemployed youth who would appreciate Thokozile’s job (if that’s even her real name). She said she sits at Vodacom in Pretoria which I know must have been a lie. I am utterly disgusted !!!!